CURRENT
Business Systems Analyst
UK Veterans Support Organization
2025 – Present
- • Support ISO 27001 ISMS initiatives including audit preparation, risk assessments, control implementation, and ongoing compliance monitoring
- • Led development and implementation of AI governance policies, establishing frameworks for responsible AI use across the organisation
- • Championed AI adoption as the organisation's first AI advocate; delivered training sessions to staff unfamiliar with AI tools, driving capability building
- • Spearheaded integration of AI-powered automation tools to streamline IT workflows, reducing ticket resolution time by 40%
- • Evaluate and implement emerging AI technologies including LLMs, copilots, and intelligent automation for enterprise use cases
- • Contribute to design and rollout of cybersecurity controls and compliance frameworks aligned with ISO 27001 standards
- • Develop and maintain comprehensive IT documentation including security procedures, troubleshooting guides, and knowledge base articles
- • Core member of 4-person IT team managing infrastructure and support for 300+ employees across three sites (Maidstone, Leatherhead, Scotland)
- • Administer Microsoft 365 environment including Exchange Online, SharePoint, Teams, and Admin Center